Defects and Refunds

Damaged, Defective, or Incorrect Items

If you have received a damaged, defective, or incorrect item, please contact us at support@thewinslowsistersrichmond.com as soon as possible.

To help us review your request, you are required to provide clear photos as proof of the issue. Please include:

• clear photos of the damaged, defective, or incorrect item
• photos of the packaging, if applicable
  
• a short description of the issue

Once we receive your request and can confirm that the item is damaged, defective, or incorrect, we will offer a suitable solution.

Depending on the situation, we may offer:

• a free replacement item
• a refund to your original payment method
• a coupon code/store credit so you can place a new order yourself or choose another item from our store

If you prefer not to receive a replacement item, you may request a refund instead, where applicable.

Please note that claims for damaged, defective, or incorrect items cannot be approved without clear photo evidence.

Wrong Product or Variant Received

If you ordered a specific product, size, color, or variant but received a different item, please contact us at support@thewinslowsistersrichmond.com.

Please include your order number and clear photos showing the item you received. Once verified, we will help arrange a suitable solution, such as sending the correct item, issuing a refund, or providing a coupon code/store credit so you can place a new order.